CUSTOMER SERVICE
Pride in Customer Relationships

Our Customer Service has been, is and will continue to be, a critical component in our growth strategy. We understand that timely, accurate communication is critical to our customer's success and therefore to the success of KDV.

KDV provides a phenomenal level of service as part of our "lowest total cost" approach to business. Our Customer Service personnel become an extension of our customer, coordinating all logistics in accordance with customer needs. We learn as much as we can about a customer's business, to exceed expectations and to achieve the required level of communication and service.

Customer Service is such a crucial part of what makes KDV the right choice for your label supplier. Today's accelerating business climate is very demanding and we pride ourselves on our ability to customize the service that we provide to our customers. We are very proud to introduce you to our very dedicated and exceptionally capable team of customer service representatives.

Trust the capable and knowledgeable Customer Service Representatives at KDV with your next print job, and you will see why we have an impeccable customer retention level.

 

 

Jan Van Tatenhove

Joining KDV in 1990, Jan spent her first five years at KDV, as a production artist in our pre-press department. During that time Jan learned the technical side of the business from a product development angle. Jan now assists customers in new product development and takes care of communicating our customer's needs both to production and pre-press.
Jan has an extensive understanding of the label business that adds significant value to the relationships that we enjoy with our customers.
Email: jvan@kdvlabel.com 1-800-637-6661 Ext: 15

 

Shelly Tallinger

Shelly joined the KDV team in 2004. Coming from a related field, she has more than 18 years experience in customer service and excellent knowledge of the printing industry.
Shelly is a valued member of the KDV customer service team and is highly regarded by the customers that she takes care of.
Email: shelly@kdvlabel.com 1-800-637-6661 Ext: 47

 

Lori Serkowski

In 1989 Lori started her career at KDV in production, spending time in finishing and inspection, she then moved to prepress and sales before finally finding her way to customer service. The education Lori has experienced by seeing our business from many different areas of responsibility has put her in an excellent position to assist existing and future clients in making sure their needs are met.
Email: lori@kdvlabel.com 1-800-637-6661 Ext: 23

 

Steve McBride

Steve has been with KDV since 1998 and had 10 years of management experience before that. His first 9 years at KDV were spent in shipping. His knowledge and experience gives Steve an understanding of the need for accurate interpretation of customer expectations.
As well as being a valuable member of our customer service department, Steve also has computer system management education and has responsibilities internally for our computer system.
Email: smcbride@kdvlabel.com 1-800-637-6661 Ext: 19

 

Angela Scharber

Angela has been with KDV since 2009. Angela's past experience in the Flexographic printing field brings valuable knowledge and expertise to the customer service department.
Email: ascharber@kdvlabel.com 1-800-637-6661 Ext: 18

 
     
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